The short version
1. What you're paying for — a digital deliverable
Our paid service is a custom Northeast India travel itinerary — a PDF document containing day-by-day plans, hotel recommendations at your budget, real-cost breakdowns, route advice, and permit guidance, researched and written specifically for your trip parameters.
We are not a tour operator. We do not book hotels, flights, transport, permits or activities on your behalf. You handle all third-party bookings yourself (we recommend trusted vendors but the transaction is between you and them directly). Future expanded services — including third-party tour-operator partnerships — will be introduced with separate terms when launched.
2. Cancellation BEFORE delivery
Within 4 hours of payment — before research begins
If you change your mind within 4 hours of paying and we haven't yet started research on your itinerary, you get a 100% refund. Email contact@northeasttourspackages.in with subject line "Cancel — [your order ID]". Refund processes to your original payment method within 5–7 business days.
4–24 hours after payment — research underway
If you cancel between 4 and 24 hours after payment, we've already invested research time. You get a 50% refund (₹500 / ₹1,250 / ₹2,500 depending on tier), since 50% covers the time already invested. Alternatively, you can ask for the partial research output and keep the slot for re-use within 30 days.
3. AFTER delivery — digital product is non-refundable
Delivered = service fulfilled. No refunds.
Once your custom itinerary PDF has been delivered to the email address you provided, the digital deliverable is considered complete and fulfilled. As is standard for custom digital deliverables (similar to Gumroad, Razorpay digital sellers, Udemy courses, etc.), the service is non-refundable post-delivery — because the labour, research time and custom output cannot be "returned".
However, the next section is what protects you instead of a refund policy: free revisions if the plan needs fixes.
4. Free revisions — your quality guarantee
Instead of post-delivery refunds, we offer free revisions. If anything in the delivered itinerary doesn't match what you requested, or contains a factual error, we will revise it free of charge.
- Quick Plan (₹999): 1 free revision within 30 days of delivery
- Full Itinerary (₹2,499): 2 free revisions within 30 days of delivery
- Premium + Booking Help (₹4,999): 3 free revisions within 90 days of delivery
- Additional revisions beyond the included ones: ₹399 each
What qualifies for a free revision:
- Factual errors (wrong prices, dates, opening hours, etc.)
- Itinerary doesn't match the trip parameters you submitted (wrong states, wrong dates, wrong group size)
- Recommendation conflicts with your stated budget, dietary needs, or accessibility requirements
- Reasonable scope adjustments (add a city, swap a hotel tier, change pace)
What doesn't qualify as a "free revision":
- Complete trip-scope changes (e.g., asking to switch from Meghalaya to Sikkim) — count as a new plan
- Adjustments after you've already started travelling on the plan
- Disagreement with our recommendations that match your stated criteria
- Weather / political / force-majeure related cancellations of your actual trip — outside our control
5. Exceptional cases where a refund may apply post-delivery
We will issue a refund post-delivery only in the following rare cases, reviewed individually:
- We failed to deliver: If we don't deliver your itinerary within 72 hours of payment AND fail to communicate a revised timeline, you're entitled to a full refund.
- Wrong delivery / data loss: If we delivered for the wrong customer or the wrong dates / states due to our error, we'll fix it free of charge; if that's not possible, we'll refund.
- Service we cannot deliver: If you ask for a destination we cannot research properly (e.g., heavily restricted zones), we will tell you upfront and refund within 24 hours of payment.
6. Service-level commitments
- Confirmation: automated email within minutes of payment, manual acknowledgement within 6 hours
- First draft delivery: within 24 hours of payment (research-intensive trips may take up to 48 hours — we'll notify you)
- Revision turnaround: within 48 hours of your revision request
- Communication channel: email primarily; Premium tier adds WhatsApp during your trip dates
7. Things we DON'T cover at all
These are out of scope and don't qualify for refunds, revisions or claims:
- Hotels you've booked using our recommendations — that's your transaction with the hotel; their cancellation policy applies
- Flights / trains / permits / cab fares — paid directly to vendors / government; their refund rules apply
- Government fees (ILP / PAP permits, national park entry, monastery entry) — paid directly
- Weather, political, or force-majeure events affecting your actual trip — outside our control (but we'll happily revise the plan)
- Personal preferences that change after delivery (e.g., "I decided I don't like Sikkim anymore")
8. How to request a cancellation, refund or revision
- Email contact@northeasttourspackages.in
- Subject line: "Cancel — [order ID]" or "Revision — [order ID]"
- Include payment date and the tier you bought (Quick / Full / Premium)
- For revisions, describe specifically what needs to change
- We acknowledge within 24 hours and process within the SLA above
9. Payment processor & refund channel
Payments are processed by Cashfree Payments India Pvt. Ltd., an RBI-licensed payment aggregator. When refunds are issued, they go back to the original payment method (UPI / debit card / credit card / net banking) via Cashfree. We do not issue refunds to a different account or via separate bank transfer.
10. Future expansion — third-party tour bookings
Currently the only paid offering on this site is the digital trip-planning service described above. In the future, we may partner with third-party tour operators and travel agencies to offer bookable tour packages. When that launches, those services will have their own separate Terms & Refund Policy — specific to the operator's terms (since tour bookings involve actual reservations, payments to vendors and operator cancellation rules). The policy on this page applies only to the digital itinerary service.
11. Disputes & jurisdiction
If something goes wrong, please email us first — we resolve almost everything within 48 hours. Any unresolved disputes are subject to the jurisdiction of courts at our place of business in India.
12. Questions?
Reach out any time at contact@northeasttourspackages.in or via /contact. Replies within 24 hours, usually faster.
The information and travel guides published as articles on this site are free editorial content and are not covered by this policy — they're provided "as-is" for informational purposes under our Terms of Service. This refund & cancellation policy applies only to the paid digital trip-planning service.