1. Paid services we offer
We sell a paid digital product — the Northeast India Trip Planning Kit, an instant-download PDF (ready-made itineraries, 2026 budgets, the ILP/PAP permit checklist and planner worksheets). The price is shown on the product page before you pay. Payments are processed securely through our payment gateway and billed by Pramila Business Solutions, which operates this website. We also publish free travel guides and offer a free trip-planning enquiry via /plan-my-trip; the terms below govern our paid product.
2. Cancellations & refunds
Free sample before you buy
We publish a free 1-page sample of the Kit so you can see exactly what you are getting before you pay. Please review it first.
Instant digital download
Because the Kit is delivered instantly as a digital download, the purchase is non-refundable once the file has been accessed or downloaded — standard practice for instant digital goods.
- Charged but no download? If your payment succeeded but you did not receive the download link, contact us and we resend it or issue a full refund.
- Duplicate or accidental payments are refunded in full.
- Approved refunds are returned to your original payment method within 5–7 business days via our payment gateway.
3. How to request a cancellation or refund
- Email contact@northeasttourspackages.in or WhatsApp +91 98641 85524 with your order details and reason.
- We acknowledge within 24 hours and confirm the outcome and timeline in writing.
4. Service delivery
Our paid product is delivered digitally — the download link is provided instantly after payment and by email; there is no physical shipment. Full details in our Service Delivery Policy.
5. Affiliate bookings — third-party refunds
Some links on this site are affiliate links to third-party travel services (hotels, flights, activities via Hotellook, Aviasales, Klook and similar). Those bookings are strictly between you and the third-party provider: their cancellation and refund rules apply, and we cannot issue refunds for them. We may earn a small commission at no extra cost to you — see our Affiliate Disclosure.
6. Lead-form data — your right to deletion
To remove personal data you submitted, email contact@northeasttourspackages.in with the subject "Delete my data"; we delete your record within 7 days and confirm by email. Full details in our Privacy Policy.
7. Disputes & contact
Please email contact@northeasttourspackages.in or use /contact first — we respond within 24 hours. Paid services are provided by Pramila Business Solutions (India); any unresolved disputes are subject to the jurisdiction of courts at our registered place of business in India.